Shipping policy

Wolfpack Enterprises Shipping Policy

1. Overview

Wolfpack Enterprises provides custom screen‑printed apparel, banners, yard signs, and school uniforms (“products”) and ships them to customers throughout the United States. By placing an order, you agree to the shipping terms below.

2. Production and Processing Times

Because all items are custom made, total turnaround includes both production time and shipping time.

Standard production: Typically 5–7 business days after final artwork approval and payment. (You can adjust this to match your real turnaround.)
Rush production: If available, rush options (for example 3–5 business days) may incur additional fees and must be approved in advance.
Order processing: Once items are produced, orders are prepared for shipment within 1–2 business days (Monday–Friday, excluding holidays).

You will receive an email confirmation when your order is placed and another email with tracking once your order ships.

3. Shipping Methods and Rates

We ship from our facility in California using major carriers such as UPS, FedEx, or USPS, depending on package size, weight, and destination.

Common options:

Method	Estimated delivery (after shipment)	Typical use
Standard Ground	3–7 business days	Most banners, yard signs, uniforms
Expedited	2–3 business days	Time‑sensitive events or school deadlines
Express	1–2 business days	Urgent deliveries where available

Shipping costs are calculated at checkout based on service level, destination, and order weight or size. From time to time we may offer flat‑rate or free ground shipping for orders over a specified subtotal, which will be clearly advertised on our website and at checkout.

4. Shipping Area and Local Pickup

We currently ship within the United States only.
We typically ship to physical street addresses; large banner or sign shipments may not be eligible for delivery to P.O. Boxes.

Wolfpack Enterprises offers local pickup and the option will appear at checkout.

You will be notified by email or phone when your order is ready for pickup and given pickup hours and instructions.
Please bring a valid photo ID and your order confirmation when picking up.

5. Packaging for Banners, Yard Signs, and Uniforms

We package banners, yard signs, and uniforms to minimize damage in transit.

Banners and signs: Rolled or flat‑packed in durable boxes or tubes, with protective materials and “Fragile” or “Do Not Bend” labels as needed.
Yard signs: Packed with appropriate cushioning and separated to prevent scratching or bending.
School uniforms and apparel: Folded and bagged, often separated by size or team and placed in sturdy cartons.

We recommend that you carefully open packages and inspect items upon arrival.

6. Damaged, Missing, or Incorrect Items

Although we use reputable carriers and protective packaging, damage or errors can occur.

Visible damage at delivery: If the package appears damaged, please ask the driver to note the damage before signing, and take photos of the box and contents.
Concealed damage: If you discover damage or defects after opening the package, retain all packaging materials and products and contact us promptly.

Please notify Wolfpack Enterprises of any shipping damage, missing items, or incorrect products within 7 business days of delivery so we can review and determine appropriate repair, replacement, or credit. We may ask for photos of the damaged product and packaging, along with your order number and delivery details.

In some cases, claims must be filed directly with the carrier; we will advise you of the required steps depending on the situation.

7. Customer Responsibilities

To help ensure successful delivery:

Provide accurate and complete shipping information, including contact name, address, and phone number.
Ensure someone is available to receive larger shipments (for example, bulk banners or yard signs) during normal delivery hours.
Review proofs and order details carefully before production; custom items cannot typically be resold and may be subject to our separate returns/changes policy.

If a package is returned to us due to an incorrect address or failed delivery attempts, reshipment may require additional shipping charges.

8. Event and Deadline Planning

Because our products often support events (games, graduations, school functions, campaigns), we encourage you to place orders early.

Please allow enough time for design approval, production, and transit, especially during peak seasons.
If you have a specific event date, contact us before ordering so we can recommend appropriate production and shipping options.

We will make reasonable efforts to meet requested delivery dates but cannot guarantee delivery times for services that carriers do not guarantee (for example, standard ground).

9. Changes to This Policy

Wolfpack Enterprises may update this Shipping Policy from time to time to reflect changes in our carriers, pricing, or legal requirements. Any updates will be posted on our website and apply to orders placed after the revised effective date.